Privacy Policy

This Privacy Policy explains how Eliminationbioeu ("we", "us", "our") collects, uses, stores, and protects personal data when you visit https://eliminationbioeu.world or use our grocery planning information services. We operate from Australia and align our practices with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, the General Data Protection Regulation for visitors from the European Economic Area and United Kingdom.

We do not request or process special-category health data through general contact forms. Please do not submit medical diagnoses, pathology results, or prescription details unless we explicitly agree in writing to a secure channel for a defined purpose.

1. Data controller

The data controller responsible for your personal information is:

Eliminationbioeu
148 Bunda Street, Canberra ACT 2601, Australia
Phone: +61 2 6248 8600
Email: assist@eliminationbioeu.world

2. Scope

This policy applies to personal data processed through our website, contact forms, email correspondence, consulting sessions, educational product purchases, and program registrations. It does not cover third-party websites linked from our pages; those sites maintain independent privacy practices.

3. Categories of data we collect

3.1 Information you provide directly

• Identity and contact details: name, email address, telephone number if supplied, and message content submitted through our contact form.
• Account or purchase details: billing name, transaction references, and product selections when you buy educational materials or register for programs.
• Session notes: preferences you share during consulting calls, such as household size, store types, and scheduling constraints. We ask you not to submit clinical health records through general enquiry forms.
• Consent records: timestamps and wording version when you agree to data processing or marketing communications.

3.2 Information collected automatically

• Technical data: IP address, browser type, device identifiers, operating system, and referring URLs.
• Usage data: pages viewed, time on site, scroll depth approximations, and interaction events where analytics cookies are enabled with your consent.
• Cookie data: as described in our Cookie Policy.

4. Purposes of processing

We process personal data only for defined purposes, including:

1. Responding to enquiries submitted via our contact form or email.
2. Delivering consulting sessions, personalised grocery planning documents, and educational products you request.
3. Managing registrations for programs and challenges, including attendance records.
4. Operating, securing, and improving our website, including troubleshooting and fraud prevention.
5. Complying with legal obligations, tax record requirements, and responding to lawful requests from authorities.
6. Sending service-related notices, such as policy updates or booking confirmations.
7. Conducting analytics to understand content performance, where you have consented to analytics cookies.
8. Delivering marketing communications about our educational services where you have opted in or where permitted by law. We do not use personal data to infer medical conditions for ad targeting.

We do not use your data to make automated decisions that produce legal or similarly significant effects without human review.

5. Legal bases for processing (GDPR)

For individuals in the EEA and UK, we rely on the following legal bases:

• Contract: processing necessary to deliver services or products you purchase.
• Consent: analytics, marketing cookies, and optional newsletters.
• Legitimate interests: website security, basic analytics in aggregated form, and business administration, balanced against your rights.
• Legal obligation: retaining records required by tax or consumer law.

You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

6. Data retention

We retain personal data only as long as necessary for the purposes described:

Data type	Retention period
Contact form submissions	24 months after last interaction, unless a longer period is required for dispute resolution
Consulting and program records	7 years from last service date for business and tax compliance
Transaction records	7 years as required under Australian tax law
Marketing consent logs	Duration of consent plus 3 years
Server logs	90 days unless needed for security investigations
Analytics data	According to provider settings, typically 14–26 months, minimised where possible

After retention periods expire, we delete or anonymise data unless further retention is legally required.

7. Sharing and international transfers

We do not sell personal data. We may share data with:

• Hosting and infrastructure providers located in Australia or regions with comparable safeguards.
• Email delivery services for transactional messages.
• Payment processors when you purchase products, who process card data under their own certifications.
• Professional advisers bound by confidentiality obligations.
• Authorities when required by law.

Where data is transferred outside Australia or the EEA, we implement appropriate safeguards such as standard contractual clauses or provider certifications.

8. Security measures

We apply administrative, technical, and organisational measures appropriate to the risk, including HTTPS encryption for website traffic, access controls for internal systems, staff training on confidentiality, and periodic review of vendor security practices. No online transmission is completely secure; we encourage you to use strong passwords on any accounts we provide and to contact us promptly if you suspect unauthorised access.

9. Your rights

Depending on your location, you may have the right to:

• Access personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion where no overriding legal basis requires retention.
• Restrict or object to certain processing, including direct marketing.
• Data portability for information provided in structured electronic form.
• Lodge a complaint with the Office of the Australian Information Commissioner or your local supervisory authority.

To exercise rights, contact assist@eliminationbioeu.world with sufficient detail to verify your identity. We respond within 30 days where practicable.

10. Children

Our services target adults organising household groceries. We do not knowingly collect data from individuals under 16 without parental consent. Contact us to request deletion if you believe a child submitted data in error.

11. Changes to this policy

We may update this Privacy Policy to reflect legal or operational changes. The "Last updated" date at the top will change accordingly. Material changes will be highlighted on our website where appropriate.

12. Contact

For privacy questions or requests, contact Eliminationbioeu at 148 Bunda Street, Canberra ACT 2601, Australia, phone +61 2 6248 8600, or email assist@eliminationbioeu.world.